Refund Policy

Last Updated / Effective Date: July 18, 2026

At DOT FILE, we strive to deliver exceptional service and help you complete your compliance filings efficiently. This Refund Policy is incorporated into and subject to our Terms of Service.

Because our compliance and filing assistance Services involve immediate review and processing of files, we adhere to the following refund eligibility criteria.

1. Refund Eligibility & Tiered Policy

All refund requests must be submitted in writing within 30 days of the original purchase date. Requests made after this 30-day window will not be eligible for a refund regardless of the service milestone.

Service Milestone	Refund Eligibility
Before filing review or preparation begins	Up to 95% Refund (card processing fees are non-recoverable)
After filing review begins, but before submission	50% Partial Refund (covers administrative review time)
After filing has been submitted to government portals	No Refund (service is fully rendered)

2. Failed Government Verification

IMPORTANT NOTE: If your registration or filing is rejected or suspended by federal authorities because of mismatching business names, invalid corporate credentials (EIN/TIN), or other user-provided data errors, you will not be eligible for a refund once the filing has been prepared and submitted to the government portal.

3. Chargeback Policy

By purchasing our Services, you acknowledge the tiered refund policy and agree to contact us directly to resolve any billing issues. You agree not to initiate a chargeback or credit card dispute for services that have been rendered or are subject to the partial refund conditions. In the event of an unauthorized chargeback, we reserve the right to pursue all available legal and collection remedies, and to submit billing documentation to payment processors to dispute the chargeback.

4. Government System Outages (Force Majeure)

DOT FILE is not responsible for delays or inability to complete a filing due to government system outages. In such events, we will complete your filing at the earliest available time, but such outages do not constitute grounds for a refund.

5. How to Request a Refund

To request a refund under eligible terms, please submit your request at claim.dotfile.us. Please include:

DOT Number
Payment Receipt
Cardholder ID
Reason for Claim

Approved refunds will be processed back to the original payment method (through Stripe) within 5 to 10 business days.